Refund & Cancellation Policy – YachtClear 

Effective Date:  30th August, 2025
Operated by: Arthbound International (Proprietor: Parth Damani)
Registered Address: 204, Shivam Appartment, Dharam Nagar Road, A.K. Road, Surat, Gujarat, India – 395008
GSTIN: 24MZWPK6841A1ZX | IEC: MZWPK6841A

1. Service Nature

• YachtClear provides a document submission and forwarding service for yacht clearance.

• The fee of €30 per submission is a service fee, not a government/port/agent fee.

• Once documents are submitted and payment is completed, the service is considered delivered and non-refundable.

2. Refund Policy

• Refunds are issued only in case of duplicate payment for the same submission.

• No refunds will be made under any other circumstances, including (but not limited to):

  • Incorrect or incomplete documents uploaded.

  • Rejection or delay of clearance by agents, port authorities, or government offices.

  • Cancellation requests after payment.

  • Non-usage of the service after payment.

3. Cancellation Policy

• Once payment is completed, the submission is considered final.

• Cancellations are not accepted, as the processing service begins immediately after payment.

4. Refund Process (Duplicate Payments Only)

• If you believe you have made a duplicate payment, you must contact us via email at support@yachtclear.online within 7 days of the transaction.

• Verified duplicate payments will be refunded within 7–14 business days via the original payment method.

• Refunds are processed in the same currency as payment received (foreign exchange differences may apply).

5. No Liability for Third-Party Fees

• YachtClear charges only the €30 document-processing fee.

• All other agent, port authority, or government fees are separate, non-refundable, and must be settled directly with the respective party.

6. Legal Compliance

• This Refund & Cancellation Policy complies with the Consumer Protection Act, 2019 (India), GST regulations, and international e-commerce norms.

• YachtClear operates under a valid LUT (Letter of Undertaking) for export services.

7. Contact Information

• For refund queries related to duplicate payments only:

•  Email: support@yachtclear.online
    WhatsApp: +91 63536 32912
    Address: 204, Shivam Appartment, Dharam Nagar Road, A.K. Road, Surat, Gujarat, India – 395008